You know that bad customer service is detrimental to your business, but what is the real cost of negative customer experiences and interactions? An infographic from Click Software examines bad customer service and the very real expense to businesses.
Social media is transforming customer service, but it’s also a massive challenge for companies lacking the budget or expertise to do it right. Even without a US Airways-sized customer service debacle, your business may be leaving money on the table (or worse, handing it to competitors) if customers aren’t leaving with a great impression of their interactions with you. [Read more...]